SWNSC Bilingual Account Representative - 1st Party

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Collects on delinquent accounts of customers (both in Spanish and English) while providing quality customer service on inbound and outbound calls.

Responsibilities

  • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.
  • Makes arrangements with the customers (both in Spanish and in English) to pay balance in full or set up the best possible arrangements.
  • Documents all collection activity in the client/GC system in a concise and accurate manner.
  • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.
  • Maintains good public relations.
  • Cope with high-stress environment caused by speaking with emotional callers.
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

No experience necessary

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Must be fluent in Spanish and English
  • Speak articulately and clearly
  • Interpret a constant flow of information
  • Listen effectively
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers
  • Respond to customer inquiries and statements effectively
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet



Job Requirements:

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